Core Business.
netpack is a mail order and resource fulfilment company who in partnership with FedEx UK deliver a national distribution and sales network with and emphasis on cost efficiency. We are committed to providing the highest level of service to all of our clients in all aspects of our business.
Charity Mail Order.
netpack have a long reputation as charity mail order specialists. We have worked, and continue to work for numerous charities who use us for peace of mind, great service and cost effective solutions. see testimonials
Our company works to the following values:
Reliability
When we work with you, you can trust us to uphold the values that have been agreed. Our staff will go the extra mile to ensure your values and top quality service.
Honesty
To sustain a long and professional partnership between us, honesty is key. Honesty applies to all behaviour. We will tell you if there is a problem and also when things are going really well.
Transparency
As our partnership develops you will become aware of our visibility in business. We are aware of the importance of our actions and shield nothing from you. We also ensure your privacy and security.
Quality
We are committed to achieving and maintaining a high standard of quality in all aspects of our business. We continually exceed the expectations of our customers in respect of the services that we deliver. We closely monitor and report on our own performance to ensure these standards are kept.
Value
We continuously strive to maintain our 'Value for Money for Quality Service’ ethic. Value for money does not mean the lowest price, it means the value that is placed on all aspects of our service. We have a simple way of charging – no hidden costs and want you to feel you are getting more then you paid for.
Commitment
From the outset we understand our obligations to you the client and pledge 100% commitment. You and your business are very important to us, we value our relationship and want you to be successful.
Targets.
netpack have always been aware of the change in markets and developments in technology. We have continually adjusted our business thinking to adapt to our customers requirements, be it the increased popularity of e-commerce, banking security measures or consignment tracking. We are always open to suggestion and enjoy rising to the challenge when presented with unusual client requirements.
Our future targets are to ensure that customers are totally satisfied, high service levels are retained, that we continue to stay conscious of developments and that we aim for high and profitable growth whilst retaining our low costs.
netpack is a division of The General Forwarding Co. Ltd
VAT registration no. GB 643 5790 20 Company registration no. 3024341
Registered office: Pines Cottage, Brent Knoll, Somerset, TA9 4DX
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