netpack’s dedicated team manage the fulfilment processes from purpose built facilities that are integrated into national and international courier systems. We work in specialised teams each focussing on achieving excellence in their part of the overall process, from order taking to last mile delivery. Here's an indication of what to expect.

• Account Management.
  Every client is designated their own manager. This person will control the daily work affairs of your account and will be in regular contact, they will manage all members of staff related to the processing of your orders.
  

• Inbound Mail Department.
  This is where all orders sent via the post are collected, checked, prepared for processing and monies collated for banking.

• Call Centre and Customer Services.
  All inbound orders and donations placed via the telephone are taken here. This department take the order details, credit card information for payment processing and can answer all customer questions including product information and order tracking.

• E-commerce Processing.
  This is where all orders sent via the internet (e-commerce) are gathered, checked and processed. Resource orders and enquiries via e-mail and fax are also processed in this department.

• Order Inputting.
  All orders received are input into our tailor made software called FAMOUS. This enables the customers' consignments to be tracked and a copy of all orders to be stored.

• I.T.
  It is important that you as our client have the ability to monitor your orders and receive constant reports on the level of sales and fulfilment. Our I.T. department using our unique software (FAMOUS) can supply you with information on your account at a moments notice.

• Warehousing and Despatch.
  We house your goods in 38,000 sq.ft of clean, temperature regulated and safe storage. Our fulfilment teams will ensure that your parcels are packed in accordance with your specifications and will be despatched within the time you require using national carriers.

• Accounts and Banking.
  You can rest easy with the knowledge that our in-house accounts team have processed your payments safely and efficiently into your account.

If you require any further information on netpack's listed services then please click the links below:
Mail Order Services