- Response Handling
We provide a response handling and fulfilment service to meet the requirements of a wide range of media channels. If you have a DRTV or advertising campaign, we can handle your response. We have facilities for receiving requests via e-mail, phone, post or fax, storing materials, through to picking, personalising, packing and delivery. netpack have successfully handled national newspaper promotions, e-mail/web offers and direct mail with great results.
- Donation Handling
netpack have been entrusted to handle the donations for a large number of nationally known UK charities. Our secure systems and customer focussed approach give the charity confidence in using netpack to work on their behalf. Our response handling/donation service can be run on a short or long-term basis or in conjunction with our mail order package. Many short-term campaigns need immediate provision yet with a detailed reporting and professional service. netpack has a scalable call centre system, which can be adapted to your requirements.
- Telemarketing
Outbound.
netpack’s call centre can handle most aspects of your businesses sales and prospecting.
We provide a business-to-business, sales, appointment setting and data cleansing service. Our continuous training and campaign preparation, both before we start and during the campaign, ensure that our skilled and experienced staff come across as members of your team. Because of this we hold intelligent two-way conversations with your customers and prospects.
We invest a lot of time training our staff to ensure they can have open conversations about your products. We provide a dedicated account manager who is on hand to answer questions and report the success of the campaign.
Inbound.
We take orders, answer queries, and offer a brochure hotline facility for businesses who haven’t the time or resources to answer calls themselves.
If you require any further information on netpack's listed services then please click the links below:
Response Handling - Donation Handling - Telemarketing
|
